At Zotix, we are committed to providing a clear, reliable, and transparent shipping experience for our customers in the United States. We strive to ensure that your order reaches you safely and on time.
Shipping Destination We currently ship exclusively to the United States (US). Orders placed for delivery outside the US will not be processed.
Shipping Costs We offer Free Shipping on all orders within the United States. There are no hidden fees or minimum order requirements.
Delivery Timelines We work hard to process your order quickly. Our delivery timeline is divided into two stages:
1. Order Processing Time (Handling)
- Time: 1 – 2 Business Days (Monday to Friday).
- Order Cutoff Time: 5:00 PM (PT)
- Orders placed after 5:00 PM or on weekends/public holidays will be processed on the next business day.
2. Shipping Time (Transit)
- Time: 4 – 6 Business Days (Monday to Friday).
- Carrier: We ship using FedEx to ensure reliable delivery.
Total Estimated Delivery Time: 5 – 8 Business Days.
Order Tracking Yes, we provide tracking for every order. Once your order has been dispatched (usually within 1-2 business days), you will receive an email confirmation containing your tracking number. You can use this number to monitor your shipment from dispatch to final delivery.
Duties and Taxes For customers in the United States, there are no additional duties or taxes to pay upon delivery. The price you see at checkout is the final price you pay.
Lost or Delayed Packages In the rare event that your package is delayed significantly beyond our estimated delivery time, please contact our support team. We will work directly with the carrier to locate your package and resolve the issue immediately.
Contact Us If you have any questions regarding our shipping policy or the status of your order, please contact us at:
Business Information
Business Name: Zotix
Business Days: Monday to Friday, 9:00 AM – 5:00 PM (PT)
Business Phone: +1 (862) 235-4954
Business Email: support@zotix.shop
Customer Support: 24/7 Hours
Business Address: 2201 192nd St SE, Bothell, WA 98012, United States